I did some snooping around to check if the ISP was having some issues and true, enough, they were and so, I found the message as shown below:
However, note that there was a slight issue when I saw the message. -_-
The 2nd paragraph (as hi-lighted) had a font size smaller than what was expected, which might indicate that the ISP wasn't really interested in "restoring services" ?
Wouldn't this send a wrong perception to the customer reading this message?
Anyway, call me fussy but I believe that what message you provide to the customer is a reflection of the professionalism of the company.
I was browsing the ISP's site using Mozilla Firefox 22.214.171.124 and so, this font size difference really showed up quite obvious on my browser. However, it was slightly less when I browsed using Microsoft IE.
Goes to show, these people didn't standardize on their CSS or they didn't do enough browser compatibility tests before rolling the page out.