Displaying Error Notices

My friend called me yesterday to ask me to send out an e-mail to our group of friends, confirming a lunch meeting this weekend. She complained that she was not able to get online and so, wasn't able to send out the threaten... errr... reminder e-mail to the rest of us.

I did some snooping around to check if the ISP was having some issues and true, enough, they were and so, I found the message as shown below:

However, note that there was a slight issue when I saw the message. -_-

The 2nd paragraph (as hi-lighted) had a font size smaller than what was expected, which might indicate that the ISP wasn't really interested in "restoring services" ?

Wouldn't this send a wrong perception to the customer reading this message?

Anyway, call me fussy but I believe that what message you provide to the customer is a reflection of the professionalism of the company.

NOTE:
I was browsing the ISP's site using Mozilla Firefox 1.5.0.4 and so, this font size difference really showed up quite obvious on my browser. However, it was slightly less when I browsed using Microsoft IE.

Goes to show, these people didn't standardize on their CSS or they didn't do enough browser compatibility tests before rolling the page out.